Our Policies
Appointments
- We see clients by booked appointment. To book, contact us:
Landline: 04-4309797- WhatsApp: 050-5501698
- Email: info@vetcaredubai.com
- Standard appointments:
- 15 minutes for vaccinations
- 30 minutes for consultations
- Longer appointments may be needed for procedures like blood tests, x-rays, etc.
- Emergency cases will be prioritized. This may delay scheduled appointments. Thank you for your patience.
- Walk-in (non-emergency) clients will be seen based on doctor availability.
- For a second opinion, send us all previous medical records at least 24 hours prior to your appointment.
- We will try to book your preferred veterinarian, but you may be seen by another doctor depending on availability.
- After-hour emergencies: 24-hour service on a call-out basis (charges apply).
Landline: 04-4309797
WhatsApp: 050-5501698
Email: info@vetcaredubai.comPatient Arrivals
- Pets must be properly restrained inside and outside the clinic.
- Anxious/aggressive dogs must wear a muzzle (mandatory for Dubai Municipality-listed dangerous breeds).
- Dogs must always be on a leash.
- Cats must arrive in an appropriate carrier.
- If you do not have a muzzle, carrier, or leash, our team can provide one.
Surgical & Non-Surgical Procedures
- Pets must fast for at least 12 hours before surgery (remove food no later than 8:00 PM the night before; water allowed).
- Drop-off time: 8:00 AM – 9:00 AM on the procedure day.
- On drop-off, you must sign a surgery form (includes pet and owner details, procedure type, and blood test selection).
- Blood tests are strongly recommended for animals over 6 years old (liver and kidney function check).
- Pick-up time: Usually between 5:00 PM – 7:00 PM the same day (some pets may need to stay longer).
- After surgery, feed a small meal at 6:30–7:00 PM to prevent vomiting after anesthesia.
Hospital Visiting Hours
- Visits are encouraged as they comfort pets.
- No visits outside clinic hours.
- Overnight stays with pets are not allowed.
- Visitors may not photograph/film other pets.
Visiting Hours: Monday – Saturday: 10:00 AM – 12:00 PM and 4:00 PM – 7:00 PM
Billing & Payment
- Payment is due at the end of each visit.
- Accepted methods: Cash, credit/debit cards, Stripe link, bank transfer.
- No credit facilities available.
- Hospital stays require a deposit (AED 500–3000) depending on the procedure. Additional top-ups may be required.
- Price estimates are not exact invoices—only a guide to expected costs.
Prescription & Medication Refills
- We refill prescriptions during visits.
- Recommend a 3-month supply.
- Contact us before running out, as ordering may take time.
- A vet examination (and possibly blood tests) is required every 6 months before continuing medication.
- We honor prescriptions from other veterinarians if:
- Issued within 1 month
- Contain all necessary pet and dosage details
Medication Returns
- We cannot refund or accept returns of dispensed medication (per Dubai Municipality regulations).
- Medications require specific storage conditions; we cannot verify these once they leave the clinic.
- Unused medication may be donated to a pet charity or rescue.
